Best-in-Class Customer Support
Our Customer Success team is dedicated to helping every customer maximize the value of the Touchplan production planning platform. From onboarding and training to ongoing optimization and support, our team works alongside yours to improve planning performance, strengthen adoption, and help achieve project goals.
Whether you’re launching your first project or scaling planning practices across your organization, Touchplan provides the expertise, resources, and responsiveness needed to drive success.
Customer Success Resources
Dedicated Support
A dedicated Customer Success representative partners with your team to improve planning performance, drive adoption, and help achieve project goals.
Live Chat Support
Get answers fast with direct access to our Customer Success team and an average response time of 30 seconds or less.
Planning Optimization
Establish effective planning routines, standardize processes, and identify opportunities for continuous improvement.
Project Performance Reviews
Review planning performance with Customer Success experts to identify trends, measure progress, and drive better outcomes.
Robust Knowledge Base
Access 100+ help articles, implementation guides, webinars, Touchplan Academy courses, and best-practice resources whenever you need them.
What Our Customers Are Saying:
I love seeing how the platform evolves alongside our needs. New features are always being rolled out, and the Touchplan team is focused on improving the product. The customer success team is another standout. Anytime we need support, someone is there to help us work through whatever challenge we’re facing.
- Senior Superintendent, EllisDon
The support separates Touchplan from the competition. Having solutions and validating procedures quickly makes life much easier. I can’t express how much our customer success manager helped me out and went above and beyond.
- M&E Coordinator, Kinetic Construction
Our teams have worked well with Touchplan’s customer success team, and they have done a great job on how to best use the product while being extremely receptive to our feedback on how to make the product better.
- Project Executive, Lee Kennedy Co.
Support That Grows with Your Team
Touchplan is committed to helping teams continuously improve how they plan, collaborate, and deliver projects. As your needs evolve, our team remains focused on helping you get the most value from collaborative planning.
Try Touchplan on a Live Project
Run Touchplan on a live project for 30 days to experience how it supports your team’s planning process under real-world conditions.