MOCA Systems – Terms of Service
Last Updated April 13, 2018
1. ACCEPTANCE OF TERMS.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF SERVICE, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THIS AGREEMENT, THEN DO NOT DOWNLOAD ANY MOBILE APP OR OTHERWISE ACCESS OR USE ANY OTHER PART OF THE SERVICE. COMPLETING THE REGISTRATION PROCESS OR OTHERWISE ACCESSING OR USING ALL OR ANY PART OF THE SITE OR ANY OTHER PART OF THE SERVICE WILL CONSTITUTE ACCEPTANCE AND CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS OF SERVICE, WITHOUT MODIFICATION.
2. ELIGIBILITY; FEES AND PAYMENT.
You must be at least 18 years of age to use the Service. If you do not so qualify, you are prohibited from accessing, using and registering for the Service. All access to and use of the Service is subject to your execution of an applicable order form with MOCA (Order Form) and payment of any applicable fees in accordance with the prices and payment policies set forth on the Order Form. Each person who registers as a holder of a MOCA account (Account Holder) may only use the Service during the service term specified in an the Order Form for that account (Service Term) and subject to any other terms and conditions set forth in such Order Form. Each person who is designated by the Account Holder an authorized user of such MOCA account (Authorized User) may only use the Service in connection with the Account Holder’s account during such Service Term. In addition to the applicable fees, the Account Holder shall be responsible for any and all sales, use or similar taxes applicable to the use of the Service by the Account Holder and any Authorized Users (as defined below). Please note that if you are given access to the Service on a free trial or evaluation basis, any templates, sample projects or other information or tools made available via the Service are for non-productive, non-commercial evaluation purposes only. MOCA reserves the right to charge the then-current fees for any productive or commercial use of the Service in violation of the preceding sentence.
The term Users includes all registered and unregistered users that access or use the Service. To ensure the integrity of the Service, each User who completes the account registration process must provide MOCA with current, complete and accurate information, as more specifically required by the then current registration procedures. Users may be required to provide their name, company name, username, password, and legitimate electronic mail address. If you are registering as the holder of a MOCA account (Account Holder), you may also be required to provide the names and email addresses of all Authorized Users. The Account Holder and Authorized Users shall maintain and update their registration data from time to time, to ensure that it is always current, complete and accurate. MOCA may refuse to accept any potential Account Holder and/or Authorized User application to register in its sole discretion. Each Account Holder and Authorized User is solely responsible for maintaining the confidentiality of its user name and password and will be solely liable for any and all activities under its account. Such Users shall be responsible for keeping all of their account information up-to-date and shall notify MOCA immediately of any unauthorized use of their account or any other breach of security.
MOCA reserves the right, at its sole discretion, to modify or replace the Terms of Service at any time. MOCA will use reasonable efforts to notify Users of any material change at least 30 days in advance of the effective date of any change by sending email to the email address associated with the User’s account or posting a notice of such change to the Site. Continued use of the Service following notice of any change to the Terms of Service constitutes User’s acceptance of those changes. The Terms of Service may not otherwise be amended, except by a written agreement executed by User and MOCA.
6. USER RULES AND CONDUCT.
The Service is provided to Users only for their internal business purposes or other personal, noncommercial use. Any unauthorized use of the Service is expressly prohibited. Each User is solely responsible for all acts or omissions that occur under its account, username or password. Each User agrees not to (a) upload, post, submit or otherwise distribute or facilitate distribution of any User-supplied content (including text, communications, software, photographs, videos, sound recordings, data or other information) (User Content) that: • is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another’s privacy, tortious, obscene, pornographic, profane or which otherwise violates the Terms of Service; • infringes any patent, trademark, trade secret, copyright, right of publicity, privacy right or other right of any party; • constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”), chain letters or any form of lottery or gambling; • imposes an unreasonable or disproportionately large load on MOCA’s computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Service, or any user accounts, computer systems or networks connected to the Service, through password mining or otherwise; • contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of MOCA or any third party; • creates User accounts by any automated means or under false or misleading pretenses; • harvests, scrapes or collects any information from the Site; • seeks to solicit information from or about minors; • disguises the source of any User Content; or • impersonates any person or entity. MOCA may, at its sole discretion, immediately suspend or terminate any User’s access to the Service should its conduct fail (or appear to fail) to strictly conform to any provision of this Section.
MOCA shall provide Users with reasonably requested customer support in accordance with its then-current support policy as described in this Section. Support shall be limited to reasonable assistance in using the Service in accordance with any documentation provided by MOCA and shall be provided via email during MOCA’s regular business hours. To initiate a request for support, Users must email [email protected]. MOCA will use reasonable efforts to respond to requests for support within 1 business day.
MOCA has no obligation to monitor the Service or any User’s use thereof. However, MOCA reserves the right at any time and without notice to monitor, review, retain or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request or investigation (including law enforcement). MOCA does not undertake to pre-screen, authenticate, validate, monitor, moderate or edit any User Content. However, MOCA and its agents have the right, at their sole discretion, to remove in whole or in part, at any time, any User Content that, in MOCA’s judgment, does not comply with the Terms of Service, or as reasonably necessary to comply with its obligations under the Copyright Policy. MOCA is not responsible for any failure or delay in removing any such User Content. MOCA will use reasonable efforts to safeguard User Content from unauthorized use or disclosure while it is under MOCA’s control. However, MOCA cannot guarantee the security of any User Content and cannot ensure that the Service and any telecommunication or computer systems used by or in connection with the Service will be completely secure.
9. PROPRIETARY RIGHTS.
User acknowledges and agrees that the Service and all content and materials created by or for MOCA and made available via the Service are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, and MOCA (and its licensors) shall own and retain all rights, title and interests (including all intellectual property and proprietary rights) therein and thereto. User may only use the Service for its own internal business purposes and in accordance with, and as contemplated by, any documentation provided in connection therewith. User shall not (a) use any part of the Service to specify, design or develop any similar hardware, software, data or documentation, (b) permit any part of the Service to be inspected or used by any of its employees who are or will be engaged in Evaluator’s own efforts to specify, design or develop any similar hardware, software, data or documentation, (c) decompile, disassemble or otherwise reverse engineer any part of the Service, or use any similar means to discover the design, source code or trade secrets therein, or otherwise circumvent any technological measure that controls access thereto, (d) encumber, sell, sublicense, rent, modify, distribute, transfer, disclose, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of the Site or any other part of the Service, unless and only to the extent expressly authorized by MOCA in writing, (e) use any part of the Service in any commercial product or service, or (f) permit any third party to do any of the foregoing. User shall not obscure, alter or remove any proprietary or legal notice displayed by or contained on or in any part of the Service, or take any other action inconsistent with MOCA’s ownership thereof. In addition, User agrees that it will not (and that it will not permit any third party to) use any information or other knowledge gained through use of the Service to provoke an interference with any patent application that MOCA has filed with respect to any part of the Service, or to amend any claim in any pending patent application to expand such claim to read on, cover or dominate any invention (whether or not patentable) related to the Service.
10. LICENSE OF USER CONTENT TO MOCA.
By uploading, posting, submitting or otherwise distributing User Content of any kind to the Site or otherwise via the Service, each User hereby grants and agrees to grant MOCA and its affiliates and licensees a non-exclusive, transferable, perpetual, irrevocable, royalty-free, worldwide right and license to: use, reproduce, distribute, display, perform and transmit User Content, in any form (and to permit any third party service providers to do all of the foregoing on MOCA’s behalf), for the purposes of operating the Service. In addition, MOCA may aggregate such User Content with User Content from other Users in order to analyze such aggregate User Content. MOCA may disclose aggregate measures of the User Content and summaries, analyses and other information based on such aggregated User Content, but not in any manner that will personally identify any User or the source of such User Content. User represents and warrants that User owns or otherwise controls all rights to such User Content (or has the right to use such User Content in connection with the Service) and that use of the User Content by MOCA will not infringe or violate the rights of any third party. User acknowledges and agrees that the User Content will be made available to, and may be used by, the Account Holder and any Authorized Users designated by the Account Holder. The foregoing license permits MOCA to make such User Content available to such other Users. The Service may provide each User with the ability to remove some or all of the User Content posted by such User. Following any such removal, MOCA will use commercially reasonable efforts to discontinue any further display, performance and distribution of such User Content by MOCA ; provided, however, User acknowledges and agrees that MOCA may continue using such User Content in the same manner and for the same purposes as it did prior to removal of such content (such as, for example, aggregating such content and creating aggregate measures of usage) and that MOCA shall have no responsibility or liability in respect of any content that has been exported by MOCA or shared with other Users via the Service or that has been downloaded or copied by Users to other websites, systems and devices. MOCA may, from time to time, publish case studies or otherwise highlight real-world uses of the Service. You agree to reasonably cooperate with MOCA in developing such case studies and promotional materials, and you hereby consent to MOCA’s use of your Company’s name in connection with the same.
11. TERM; TERMINATION.
This Agreement shall remain in effect for the Service Term. If more than 1 Order Form is in effect with respect to a particular User, the Agreement shall remain in effect until the expiration or termination of the last such Order Form. Notwithstanding the foregoing, MOCA may terminate access to the Service, in whole or in part, and/or may terminate this Agreement, in whole or in part, at any time, upon at least 30 days advance written notice by email to the email address associated with the User’s account or posting a notice of such change to the Site. In addition, MOCA may terminate this Agreement and your access to the Service upon 10 days advance written notice in the event the applicable fees for the Service are not paid when due. In the event of termination of this Agreement for any reason, unless this Agreement is terminated for the applicable User’s breach, MOCA will refund to Users any amounts actually pre-paid by Users to MOCA for the terminated portion of the Service to the extent such amounts have not been incurred prior to the date of termination of the applicable portion of the Service. Upon any termination of this Agreement, all rights and obligations of the parties shall cease and User shall immediately cease using the Service, except that (a) all obligations that accrued prior to the effective date of termination (including without limitation, all payment obligations) and all remedies for breach of the Terms of Service shall survive and (b) the provisions of Sections 8-17 shall survive. Termination shall not relieve the Account Holder of any accrued payment obligations, which shall be due and payable upon termination. Account Holder shall be responsible for any reasonable costs of collection incurred by MOCA to collect any amounts not paid when due. After termination, MOCA has no obligation to maintain any content in User’s account and may delete such content at any time. Users should be sure to download any User Content from their MOCA account prior to termination.
12. DISCLAIMER OF ALL WARRANTIES.
ALL ASPECTS OF THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. MOCA AND ITS AFFILIATES, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (A) ANY INFORMATION WILL BE TIMELY, ACCURATE, RELIABLE OR CORRECT; (B) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR PLACE; (C) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (D) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (E) ANY RESULT OR OUTCOME CAN BE ACHIEVED. USER’S USE OF THE SERVICE IS SOLELY AT ITS OWN RISK. MOCA will use commercially reasonable efforts to protect User Content from unauthorized access or use. However, Users acknowledge and agree that MOCA cannot guarantee the security of the Service.
13. LIMITATION OF LIABILITY.
Except to the extent MOCA fails to use commercially reasonable efforts to protect User Content from unauthorized access or use, User agrees that MOCA shall not be responsible or liable for any unauthorized access to, alteration or use of User’s account, transmissions or data, or any material or data that is sent or received (or that is not sent or received) through the Service. IN NO EVENT SHALL MOCA (OR ITS AFFILIATES, LICENSORS AND SUPPLIERS) BE LIABLE CONCERNING ANY SUBJECT MATTER RELATED TO THE SITE, MOBILES APPS OR OTHER ASPECTS OF THE SERVICE, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DAMAGES, IN THE AGGREGATE, IN EXCESS OF AMOUNTS PAID TO MOCA BY USER (AND RETAINED BY MOCA HEREUNDER DURING THE PREVIOUS 12-MONTH PERIOD) OR US$50.00, WHICHEVER IS GREATER, EVEN IF MOCA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. SOME STATES AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
MOCA agrees to (a) defend User and its employees, contractors, officers, directors and representatives (User Indemnitees) against any action or suit by a third party to the extent it claims that any part of the Service (excluding any User Content) infringes or misappropriates the intellectual rights of such third party and (b) indemnify User for settlement amounts or damages, liabilities, costs and expenses (including reasonable attorneys’ fees) awarded and arising out of such a claim, except to the extent such claim arises out of or results from any breaches of this Agreement by any User Indemnitees or any negligence, gross negligence or willful misconduct of any User Indemnitees. User agrees to (a) defend MOCA and its employees, contractors, officers, directors and representatives against any action or suit by a third party that arises out of any transaction or interaction of User with any other User or other third party, User’s use or misuse of the Service, or User’s breach of any of its representations, warranties or covenants under this Agreement and (b) indemnify MOCA for settlement amounts or damages, liabilities, costs and expenses (including reasonable attorneys’ fees) awarded and arising out of such a claim. Each party shall provide prompt written notice of any claim for which it seeks indemnification and shall cooperate with all reasonable requests for assistance from the other party in defending or settling any such claim.
A printed version of the Terms of Service and of any notice given in electronic form shall be admissible in any dispute resolution or administrative proceedings based upon or relating to the Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These Terms of Service are governed by and will be construed under the laws of the Commonwealth of Massachusetts, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in Massachusetts, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in the Commonwealth of Massachusetts. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS: CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND MOCA ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
16. GENERAL PROVISIONS.
MOCA Systems, Inc., 50 Congress St., Ste. 630, Boston, MA 02109. [email protected]
Last Updated April 20, 2020
MOCA Systems Inc. (MOCA) owns and operates the website: http://touchplan.io (Site). The Site, the services available at the Site, any mobile applications that are made available by MOCA (if any) (Mobile Apps), and all updates, modifications, enhancements and improvements to any of the foregoing are collectively referred to as the Service. The following policy explains how MOCA may collect, use and disseminate information obtained from Users of the Service. Capitalized terms used herein without definition will have the same meanings as defined in the Terms of Service applicable to the Service, which are available at: Terms of Service
1. Information Collected.
2. EU Residents.
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined in the section below entitled “Additional Rights for EU Residents”.
MOCA will not knowingly collect any personally identifiable information from any person that is actually known to us to be under the age of 18. If MOCA becomes aware that a person under 18 has provided personally identifiable information, it will take steps to remove such information and terminate the respective account.
4. Use of Information.
MOCA uses Traffic Data to help diagnose problems with its web servers, to administer the Service and to analyze User trends and behaviors. MOCA will share Traffic Data with certain third parties for the purposes of technical and customer support. In addition, MOCA will share aggregated User information and Traffic Data with certain third parties, including but not limited to, advertisers, investors and content distributors. Except as set forth below, at no time will any personally identifiable information be shared with any third party by MOCA. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Service. MOCA uses Registration Data to contact you with information about the Service and to respond to your inquiries. MOCA uses User Content to provide the Service to you (e.g., sharing User Content with other Users who are authorized to see such User Content) and in anonymous, aggregated form to analyze usage patterns and to customize the Service and content that Users see on the Service. MOCA may use and disclose such aggregated, anonymous measures to advertisers, partners, and other third parties in the course of MOCA’s business.
5. Sharing of Personally Identifiable Information.
6. Business Transfers.
Information collected by MOCA is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, MOCA cannot ensure the security of any information you provide, and you do so at your own risk. Once MOCA receives your transmission, it will make reasonable efforts to ensure its security on MOCA’s systems.
8. Third Party Sites and Mobile Applications.
9. IP Addresses and Cookies.
MOCA Systems, Inc., 50 Congress St., Ste. 630, Boston, MA 02109. [email protected]
MOCA SYSTEMS INC. – COPYRIGHT POLICY
Last Updated: April 13, 2018
MOCA Systems Inc. (“MOCA”) owns and operates the website: http:///touchplan.io (“Site”). The Site, the services available at the Site, any mobile applications that are made available by MOCA (if any) (“Mobile Apps”), and all updates, modifications, enhancements and improvements to any of the foregoing are collectively referred to as the “Services”.
MOCA has adopted the following policy (“Copyright Policy”) toward copyright infringement with respect to the Services in accordance with the Digital Millennium Copyright Act (Pub. L. No. 105-304, 112 Stat. 2860 (Oct. 28, 1998)), a summary of which that was prepared by the U.S. Copyright Office is located at http://www.copyright.gov/legislation/dmca.pdf.
The address of MOCA’s Designated Agent to Receive Notification of Claimed Infringement (the “Designated Agent”) is listed at the end of this Copyright Policy.
MOCA will (1) disable access to or remove material that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any user; and (2) terminate the account and access to the Services of any repeat offender. This policy applies to all aspects of the Services.
Reporting Copyright Infringements.
If you believe that material or content residing or accessible on the Services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent:
1. Identification of the specific aspect of the Services to which the notice pertains.
2. Identification of the work or material being infringed.
3. Identification of the material that is claimed to be infringing, including its location, with sufficient detail so that MOCA is capable of finding and verifying its existence.
4. Contact information about the notifying party (the “Notifying Party”), including name, address, telephone number and e-mail address.
5. A statement that the Notifying Party has a good faith belief that the material is not authorized by the copyright owner, its agent or law.
6. A statement made under penalty of perjury that the information provided in the notice is accurate and that the Notifying Party is authorized to make the complaint on behalf of the copyright owner.
7. The Notifying Party’s physical or electronic signature.
Responding to Complaints.
After notification of an alleged infringement is received by the Designated Agent:
1. MOCA will remove or disable access to the allegedly infringing material.
2. MOCA will then immediately notify the user responsible for the allegedly infringing material (the “Offending User”) that it has removed or disabled access to the material.
3. If the Offending User is a repeat offender, MOCA will immediately terminate such user’s account and access to the Services in addition to removing the infringing material.
Right to Dispute.
If the Offending User disputes the claim of infringement, the Offending User may send a counter-notice containing the following information to the Designated Agent:
1. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled.
2. A statement that the Offending User has a good faith belief that the material was removed or disabled as a result of mistake or a misidentification of the material.
3. The Offending User’s contact information, including name, address, telephone number and e-mail address.
4. A statement that the Offending User consents to the jurisdiction of the Federal Court for the judicial district in which the Offending User’s address is located, or if the Offending User’s address is located outside the United States, for any judicial district in which MOCA is located, and that the Offending User will accept service of process from the Notifying Party.
5. The Offending User’s physical or electronic signature.
If such counter-notice is received by the Designated Agent, MOCA will send a copy of the counter-notice to the Notifying Party informing them that MOCA may replace or restore access to the material in question. Unless the copyright owner thereafter files an action seeking a court order against the Offending User, and MOCA has actual knowledge of such filing, then the material will be replaced or access to it restored in 10 to 14 business days after receipt of the Offending User’s counter-notice.
Designated Agent to Receive Notification of Claimed Infringement.
MOCA Systems Inc.
Address: 50 Congress St., Ste. 630, Boston, MA 02109 Tel: 617-581-6622 email: [email protected]
Information Security and Privacy
Updated January 20, 2021
Touchplan’s browser based services are offered for use on a variety of devices, including desktop and laptop computers, tablets and mobile phones.
Our customers are corporations (including building owners, general contractors and trade contractors) who authorize specific end-users by inviting them to use our services. Invitations are sent as emails initiated from our service. Each user provides us basic, standard contact information that allows us to properly bill, sell to, market to and provide customer service to them throughout their relationship with our company. Data in transit between end-user devices and our system are encrypted. We rely on third party service providers for data storage, data processing equipment and for some of the data processing software that governs some end-user interaction.
Where our services are accessed directly by our users, they comply with the following standards:
ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3
Users are authenticated using a unique six character minimum password that they choose.
Users are authorized to access Touchplan features based on their project access level.
Data in transit between client machines and our system are encrypted using HTTPS. Data residing in our persistent transaction and analytical databases are encrypted at rest.
We monitor our system continuously. We have established thresholds for excess resource usage that may be indicators of a deliberate attack on our systems and alert in real-time as these thresholds are exceeded.
All of our code is periodically scanned for potential exploits using static and dynamic analysis. We contract for annual, third party, manual penetration testing. We promptly address any vulnerabilities discovered through these activities.